Return & Refund Policy

Return & Refund Policy for HydroJug

Return Eligibility and Timeframe

HydroJug accepts return requests within 30 days after your order has been delivered. To qualify for a return, requests must be made within this 30-day period unless a longer timeframe is mandated by applicable law.

Product Condition Requirements

Returned items must meet the following conditions to be eligible:

Remain in their original condition
Be unused except for reasonable inspection
Be free from damage caused after delivery
Include original packaging where applicable
Include all accessories and components originally supplied
Be clearly associated with your original HydroJug order

Please note that additional conditions may apply for certain product types such as Accessories, Ease2o, Everyday Tumblers, Sports bottles, Travelers, Can Coolers, Coffee Travelers, and Insulated Shakers.

Non-Returnable Products

Some items are not eligible for return due to hygiene reasons, customization or personalization, safety, digital delivery, or final-sale status. Any such restrictions will be communicated prior to purchase.

How to Request a Return

To initiate a return, contact HydroJug customer support at samuelmiller822141@outlook.com with the following information:

Your order details
Product information
Reason for the return
Supporting photographs or other relevant information if applicable

Once your return request is approved, HydroJug will provide specific instructions for returning the product. Please do not send items back before receiving these instructions.

Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs. If the product is defective, damaged upon arrival, or incorrect, HydroJug may cover shipping expenses or provide alternate return arrangements.

Original shipping fees are generally not refundable where permitted by law.

Refund Process

Upon receiving your returned item, HydroJug will inspect it to ensure it meets the return criteria. Approved returns will be refunded to the original payment method within 5 to 10 business days. Refund amounts may be reduced if the returned product is incomplete, damaged, or otherwise fails to meet the return requirements.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact HydroJug customer support promptly at samuelmiller822141@outlook.com. HydroJug may request photographic evidence or other details to verify the issue and arrange an appropriate resolution.

Exchanges

Exchanges may be possible depending on inventory availability and product type. If the desired replacement product is not available, HydroJug will offer an alternate solution.

Order Cancellations

Order cancellations can be requested within 24 hours after placing the order. After this period, please refer to the return procedure for any changes.